Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your board to request a return.

To be eligible for a return, your board must be unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, use the "Request a Return or Cancellation" link in your customer account (in the store footer), or contact us at sliceboards@gmail.com. If you checked out with just a phone number, use the return link in your SMS order confirmation instead, since you won't be able to sign in to a customer account without an email address.

Once you've told us you want to return your board, please send it back within 14 days. Return shipping is paid by the customer. Once we've received and inspected the board, we'll refund the purchase price, plus the standard delivery cost you originally paid (not any extra you paid for faster shipping), to your original payment method within 14 days.

Personalised boards (with an engraved name or logo) can only be returned if they arrive with a defect — the personalisation itself is not a valid reason for return.

Damages and issues

Please inspect your board as soon as it arrives. If it's damaged, contact us at sliceboards@gmail.com with a photo of the damage, and we'll send a replacement board at no extra cost. There's no need to return the damaged board first.

European Union 14 day cooling-off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, as described above.

Warranty

Wood is a natural material. Small cracks or warping from normal use over time are expected and are not covered under warranty.